Company Overview

Our Company

Established in 1984, First General continues to lead the property and damage restoration industry by adopting the newest technologies, improving our range of restoration services, and making ongoing advancements to our property saving and restoration practices. In addition, our level of service, dependability, reliability and ability to answer your questions in real time is increasing. When coordinating your restoration needs, our restoration experts’ focus is always on offering you comfort, peace of mind and satisfaction in an otherwise stressful situation. We tailor our service to you, ensuring that your insurance claim as well as personal needs and or wants are competently and professionally fulfilled.

Over the years it has become evident in how much our customers in our insurance-related work have appreciated us and led to expanded relationships in our other lines of services. Our services include anything from general contracting, roofing, siding, to additions. Customers call on us when they are in need because they know that we are dependable and fast. Our restoration experts provide comfort in knowing that the project is in good hands.

At First General, our superior knowledge and quality of work brings referrals, repeat work and satisfied customers.

Our Leaders

Tim Connolly

– CEO

Lillian Bomysoad

General Manager

Shane Connolly

Operations Manager

Our Team

First General is committed to assisting you with the task of appropriately presenting your claim to your insurer. From immediate stabilization to ultimate property and contents restoration, we are with you, every step of the way, with detailed documentation and accurate scheduling to ensure the successful restoration of your life.

First General is committed to meeting key performance indicators that establish high service standards.

First General is dedicated to maintaining consistent service levels even during periods of high insurance claim volumes by calling on neighboring affiliates from our network of restoration experts under Head Office management as required.

First General employs only well trained and skilled craftsmen using state-of-the-art technology to handle any part or all of your restoration needs.

Our Commitment

From our customer service representatives to our project managers, every affiliate in our professional restoration network understands your needs. We are committed to working with you through each stage of the restoration process, allowing you the security and relief that your property is in good hands.

First General meets the highest ethical standards supported by a mediation protocol through Head Office that ensures client satisfaction. If for any reason you cannot gain satisfaction from our network, you can call on our executive team at 1-607-757-9177.

Customer Testimonials

For over thirty years, First General affiliates have been the leading choice for your damage restoration needs, satisfying insurance claims throughout the nation.

We are always interested in hearing your questions or comments.

Please feel free to contact us by filling out the form below.
  • This field is for validation purposes and should be left unchanged.

Hours of Operation

Mon-Fri 6am-5pm Sat: 7am-12pm

Payment Methods Accepted

Check, Cash, Cards, Money Orders

Areas Served

Serving All Of The Southern Tier New York
Broome, Tioga, Chemung, Steuben, Otsego, Delaware & Chenango Counties.